Terms & Conditions
FirstClass Automotive
Last updated: March 2026
These Terms & Conditions apply to all services provided by FirstClass Automotive. By booking or receiving services from FirstClass Automotive, the client agrees to the following terms.
1. Services
FirstClass Automotive provides mobile vehicle detailing services at a location specified by the client.
Services may include exterior washing, interior cleaning, protective finishes, and other detailing treatments depending on the selected package.
Service inclusions may vary depending on the package chosen at the time of booking.
2. Bookings & Appointments
Bookings may be made through our website, social media platforms, or direct communication.
To secure an appointment, a $40 booking deposit may be required.
By confirming a booking, the client agrees that:
• the vehicle will be available at the scheduled time
• safe access to the vehicle will be provided
• adequate working space will be available
FirstClass Automotive reserves the right to reschedule appointments due to weather conditions, safety concerns, or unforeseen circumstances.
3. Deposit Policy
A $40 deposit may be required to confirm an appointment.
The deposit will be deducted from the final service price.
Deposits may be retained if a booking is cancelled within 24 hours of the appointment or if the client fails to attend the scheduled service.
If FirstClass Automotive must reschedule due to weather or other operational reasons, the deposit will be transferred to the new booking date.
4. Cancellation & Rescheduling
Clients must provide at least 24 hours notice if they wish to cancel or reschedule an appointment.
Failure to provide adequate notice may result in the booking deposit being retained.
Repeated cancellations may result in refusal of future bookings.
5. Payment
Payment is due upon completion of the service unless otherwise agreed.
Accepted payment methods may include:
• cash
• bank transfer
• other payment methods where available
Failure to provide payment may result in future service refusal and recovery action where necessary.
6. Vehicle Condition
Clients must inform FirstClass Automotive of any existing damage or issues with the vehicle prior to the commencement of the service.
This includes but is not limited to:
• scratches
• dents
• paint defects
• loose trim
• cracked plastics
• faulty electronics
• worn interior materials
FirstClass Automotive is not responsible for pre-existing damage that becomes more visible after cleaning or detailing.
7. Cosmetic Service Disclaimer
Vehicle detailing is a cosmetic cleaning and enhancement service, not a repair service.
While detailing can significantly improve the appearance of a vehicle, it cannot permanently repair defects such as:
• deep scratches
• stone chips
• faded paint
• clear coat failure
• permanent stains
• worn interior materials
Certain imperfections may become more visible after cleaning, as dirt and contamination may conceal existing damage.
8. Heavily Soiled Vehicles
Vehicles requiring significantly more time or specialised cleaning due to heavy contamination may incur additional charges.
Examples include:
• excessive mud or sand
• large amounts of pet hair
• food spills or stains
• heavy interior debris
• biohazards or hazardous materials
Any additional charges will be discussed with the client before continuing the service.
FirstClass Automotive reserves the right to decline service if the vehicle condition presents health or safety risks.
9. Personal Belongings
Clients are responsible for removing personal belongings and valuables from the vehicle before the appointment.
FirstClass Automotive is not responsible for lost or damaged items left inside the vehicle.
10. Access Requirements
Clients must provide adequate access to the vehicle for the duration of the service.
This includes:
• sufficient working space around the vehicle
• a safe environment for equipment use
Where required, clients must also provide access to:
• a tap / water source
• a power outlet
If these requirements cannot be met, the service may be delayed, modified, or cancelled.
11. Travel & Location Fees
FirstClass Automotive provides mobile services within a 20 kilometre radius of our operating location.
Services outside this area may incur a travel fee of $1.50 per kilometre to cover additional travel time and fuel costs.
Any travel fees will be communicated to the client before confirming the booking.
FirstClass Automotive reserves the right to decline bookings located outside our standard service area.
12. Weather Policy
As a mobile service, certain detailing services are weather dependent.
FirstClass Automotive reserves the right to reschedule appointments due to rain, extreme weather, or unsafe working conditions.
Deposits will be transferred to the rescheduled booking.
13. Mechanical & Electrical Components
FirstClass Automotive is not responsible for mechanical or electrical issues that arise due to pre-existing faults or sensitive vehicle components.
This may include:
• faulty window switches
• damaged wiring
• failing seals
• electrical malfunctions
• aged interior components
14. Aftermarket Accessories
Vehicles fitted with aftermarket accessories, wraps, coatings, or modifications may respond differently to detailing processes.
FirstClass Automotive is not responsible for issues relating to aftermarket installations, including wraps, vinyl, trims, badges, or accessories.
15. Water Runoff & Property Conditions
FirstClass Automotive takes reasonable care to minimise water runoff during services.
However, clients acknowledge that vehicle washing may result in water runoff on driveways or surrounding surfaces.
FirstClass Automotive is not responsible for existing stains, driveway conditions, or water flow issues related to the property.
16. Professional Photography
FirstClass Automotive may capture photographs or videos of vehicles before, during, or after services for marketing and portfolio purposes.
These images may be used on:
• social media
• the company website
• promotional materials
Clients may request that their vehicle not be photographed by informing us prior to the service appointment.
17. Satisfaction Policy
Customer satisfaction is important to us.
If a client is dissatisfied with a service, they must notify FirstClass Automotive within 24 hours of the service completion so the issue can be reviewed and addressed where possible.
18. Service Refusal
FirstClass Automotive reserves the right to refuse or discontinue service if:
• working conditions are unsafe
• the vehicle contains hazardous materials
• required access to water, power, or space is not provided
• the client behaves in an abusive or inappropriate manner
19. Liability
FirstClass Automotive will exercise reasonable care while performing all services.
However, we are not liable for mechanical failures, pre-existing damage, or issues unrelated to the detailing service.
Clients acknowledge that detailing involves working with water, cleaning products, and mechanical tools, and minor risks may exist.
20. Changes to Terms
FirstClass Automotive reserves the right to update or modify these Terms & Conditions at any time.
Updated versions will be posted on our website.
21. Contact
For any questions regarding these Terms & Conditions, please contact:
FirstClass Automotive
Sydney, NSW
Email: Firstclassautocare@gmail.com
Website: www.first-class-automotive.com